This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Title
Effective Date: July 17, 2026
1. Information We Collect
2. How We Use Your Information
3. Cookies & Tracking Technologies
4. Analytics & Advertising
5. Email & SMS Communications
6. Third-Party Services
7. Payment Information
8. Data Security
9. Data Retention
10. Your Privacy Rights
11. Children's Privacy
12. International Users
13. Changes to This Privacy Policy
14. Contact Us
1. information we collect
We may collect the following information when you interact with our website or services.
1.1 Personal Information
When you contact us or request our services, we may collect:
Full Name
Email Address
Phone Number
Company Name
Billing Information
Project Details
Any information you voluntarily provide
1.2 Automatically Collected Information
When you browse our website, we may automatically collect:
IP Address
Browser Type
Device Information
Operating System
Pages Visited
Date and Time of Visit
Referral Website
Website Usage Data
2. how we use your information
We use the information we collect to:
Respond to your inquiries
Provide our services
Prepare quotations and proposals
Process payments
Improve our website and services
Send important updates regarding your projects
Deliver newsletters and marketing communications (where permitted)
Improve customer experience
Prevent fraud and unauthorized activity
Comply with legal obligations
3. cookies & tracking technologies
Our website may use cookies and similar technologies to:
Remember your preferences
Improve website performance
Analyze visitor behavior
Measure advertising performance
Improve user experience
You may disable cookies through your browser settings; however, some website features may not function properly.
4. analytics & advertising
We may use trusted third-party services including:
Google Analytics
Google Tag Manager
Meta Pixel (Facebook Pixel)
Shopify Analytics
These tools help us understand website traffic, improve our services, and measure advertising performance.
5. email & sms communications
If you subscribe to our newsletter or contact us, we may send:
Project Updates
Service Announcements
Marketing Emails
Promotional Offers
SMS Notifications (only with your consent)
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
6. third-party services
We may use trusted third-party providers including:
Shopify
Stripe
Mindbody
Vagaro
Fresha
OptiSigns
Google Workspace
Meta Platforms
Canva
These providers operate under their own privacy policies.
7. payment information
Payments are securely processed by trusted third-party payment providers.
Eleven Matrix does not store complete credit card or payment information on our servers.
8. data security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
9. data retention
We retain personal information only as long as necessary to:
Provide our services
Maintain business records
Meet legal and accounting requirements
Resolve disputes
Enforce our agreements
10. your privacy rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Object to certain data processing
Request a copy of your personal information
To exercise these rights, please contact us.
11. children's privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
12. international users
If you access our website from outside the country where our business operates, your information may be transferred to and processed in countries with different data protection laws.
13. changes to this privacy policy
We may update this Privacy Policy from time to time.
Any changes will become effective immediately upon posting the updated version on this page.
We encourage you to review this Privacy Policy periodically.
14. contact us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.